Help

Checks before you buy, a guide for installing, and answers for the trip.

Does my phone support eSIM?

Your phone must support eSIM and be unlocked to other networks. Most recent iPhone, Google Pixel and Samsung Galaxy models support eSIM, but some models sold in certain regions don’t. You can check in a minute:

iPhone

  1. Open Settings and tap Mobile Service (or Cellular).
  2. If you see Add eSIM, your iPhone supports eSIM.
  3. To check it’s unlocked, go to General, About and look for No SIM restrictions.

Android

  1. Open Settings, then Network & internet or Connections.
  2. Open SIMs or SIM manager.
  3. If you see Add eSIM or Download a SIM, your phone supports eSIM. Ask your carrier if you’re unsure it’s unlocked.

Installing your eSIM

You install your Xplore eSIM once, with your first package. Every package after that is added to it automatically.

  • Connect to Wi-Fi and install before you travel.
  • On a recent iPhone (iOS 17.4 or later), use Install on this iPhone for one-tap setup.
  • Otherwise, scan your private QR code from another screen, or enter the SM-DP+ address and activation code by hand.
  • When you arrive, turn on Data Roaming for the Xplore eSIM and choose it for mobile data.
  • Keep the eSIM installed. Most eSIMs can only be downloaded once.
Open My eSIM

Questions and answers

What is an eSIM?

An eSIM is a digital SIM built into your phone. Instead of inserting a card, you download a profile. Your Xplore eSIM sits alongside your home SIM, so you can keep your number for calls and texts while using Xplore for data.

Do I need a new eSIM for every trip?

No. Your first package comes with your Xplore eSIM. After that, every package you buy is added to the same eSIM, so there is nothing new to install for your next destination.

When does my package start?

When it first connects to a supported network at your destination. Until then it waits on your eSIM, and My eSIM shows it as ready.

Will my phone work?

Your phone needs to support eSIM and be unlocked to other networks. Some models sold in certain regions don’t support eSIM. See the compatibility checks before you buy.

How do I install it?

On a recent iPhone you can install it in one tap. You can also scan the QR code from another screen or enter the details by hand. Connect to Wi-Fi first and install before you travel.

How do I see how much data I have left?

Open My eSIM. Each package shows its remaining data and validity, and you can refresh usage at any time.

What if my order is still being prepared?

Open Order history and refresh the order. Payment and preparing the package are separate steps. If an order needs attention, contact support with your order number.

How do I add more data?

Choose any destination while signed in. Compatible packages are added to your existing eSIM, and My eSIM shows suggestions for the package you’re using.

Still stuck?

Email us with your order number. Keep installation codes and card details private.

support@xplore.to