Terms and conditions

Travel data packages

Xplore resells Telco-Vision prepaid eSIM data packages. Each package states its data allowance, validity, supported countries and price. Coverage and network availability depend on the provider and participating networks. Unless a package states otherwise, it is data-only and does not include calls or SMS.

You install an Xplore eSIM on your first purchase. Compatible later packages are added to the same eSIM. If a package requires a new eSIM, checkout explains this before payment. Your device must support eSIM and be unlocked to other networks; model and regional restrictions can apply.

Orders, payment and delivery

Prices and currencies are shown before payment. Payment is processed through Stripe. A confirmed payment and a ready eSIM are separate steps: delivery is complete only after the provider provisions the package. An order being checked with the provider may take longer. Keep your order number when contacting support.

Validity starts on first use unless stated otherwise. Activation and expiry appear when the provider reports them. Keep installation codes private, install using a reliable internet connection and enable data roaming for the Xplore eSIM when travelling. Keep the eSIM installed, as profiles may only be downloadable once.

Problems, cancellations and refunds

Contact support@xplore.to with your order number for an undelivered package, a service problem or a refund request. Refund eligibility depends on the circumstances and applicable consumer law. These terms do not remove statutory rights. A full refund deactivates the associated package. Deleting your account does not automatically cancel a package or request a refund.

Your account

Keep your credentials and installation details secure. Use the service lawfully and follow provider restrictions for the destinations covered. Package usage shown in the app and website reflects provider reports and may be delayed.

You can delete your account in the app or website. Your eSIM stays on your phone, but account access, installation details and top-ups are removed. Minimal transaction records may be retained for legal and accounting purposes as described in the privacy policy.

Contact and governing law

Xplore is operated by Strawberry Labs LLC, based in Sharjah Media City, Sharjah, UAE. Contact support@xplore.to about these terms. UAE law applies, subject to consumer rights and other mandatory protections that apply where you live.